Privacy Policy

Introduction

Facility Services Directory ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By using our Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Business information (business name, address, service offerings)
• Account credentials (username, password)
• Payment information (processed securely through third-party providers)
• Communications with us (support inquiries, feedback)

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about businesses from publicly available sources, data providers, and partners to create and maintain accurate directory listings.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Service
• Create and manage business directory listings
• Process business claims and verifications
• Process payments for premium services
• Send administrative communications and service updates
• Respond to inquiries and provide customer support
• Improve our Service and develop new features
• Analyze usage trends and user preferences
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following circumstances:

• Public Listings: Business information you submit may be displayed publicly on our directory
• Service Providers: With third parties who perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you interact with our Service
• Analyze and improve our Service performance
• Deliver targeted advertisements (with your consent where required)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Business listing information may be retained indefinitely unless a removal request is submitted and approved.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected and how it is used
• The right to delete personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined by the CCPA.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing personal information includes consent, contract performance, legal obligations, and legitimate interests. You may contact your local data protection authority if you have concerns about our privacy practices.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@facilityservices.directory
Address: Facility Services Directory

For data protection inquiries in the EU, you may also contact our Data Protection Officer at the email address above.